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Jul 01, 2022 at 07:40 AM

C4C (SAP Service Cloud) ticket type assignment


Only customer support tickets is scoped in the system. We will new sub tickets under a main ticket. But we found that the ticket type was not the same as the main ticket.

Question: how to set the sub ticket type to be automated assigned as same as the main ticket when we create a new sub ticket under a main ticket?