SAP Customer Checkout - Return receipts that contain Item Batch Number not posted

[amrabdelnaby]

Hello Dears ,

first scenario . : I return receipt on CCO that contain items managed by batches but i got error in monitor [ Message999 - A COM exception has been encountered:

At Invoke of: Add Description: The server threw an exception.-The di call #1 did fail.]

Second Scenario : I return items managed by batches but it pending in monitor as new and not posted.

2022-07-01-15h42-55.png2022-07-01-15h47-11.png

[anderson_schmitt · Accepted solution]

Hi Amr,

About to the error
[ Message999 - A COM exception has been encountered:

At Invoke of: Add Description: The server threw an exception.-The di call #1 did fail.]

It seems to be an issue in your DI API, try to restart the services, please.

About to the Return Receipt with batch items, it is currently not supported in the SAP Customer Checkout. When returning receipts with batch item, in the CCO monitor, the receipt will be inconsistent with one of the following below errors:

• Error: Automatic batch and serial number finding not available for returns

• 999 - DI Error: (-4014) Cannot add row without complete selection of batch/serial numbers-The di call #1 did fail

Refer to the KBA 2719036 for additional information that explains possible solution/workaround for this scenario.

Regards,
Anderson