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Jun 23, 2022 at 02:22 PM

The customer details are not updating to BYD from CCO

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fax-number-in-cco.pngfax-number-in-byd.png

Dear Anderson,

We have created a customer in the CCO with minimum details and saved. The created customer was synchronized to the BYD system. Now we are updating the customer details like Fax & Cell Phone Number in the CCO, but it is not updated to the BYD system even after the synchronization. There is no error while doing the synchronization.

Question:

What if the user forgot to enter the full details of the customer when he/she created the customer and later trying to update the detail from the CCO?

I have attached the screenshot for your reference

Please check this and help us to resolve.

Thanks

Hari

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