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Jun 21, 2022 at 11:46 PM

Create media for WhatsApp in SAP MKT

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Hello Experts

I am trying to create a communication channel to be able to use it in campaigns and integration with WhatsApp

image.png

But a question arises: What kind of medium should I use and what kind of interactions.

In the comments of the guide it indicates that I must associate a Source ID, but I do not see that option in this step of the communication medium, nor if I enter the contact Source IDs.

I am guided with this material

https://blogs.sap.com/2017/09/25/enable-personalized-messaging-sap-hybris-marketing-cloud-integration-and-whatsapp-via-whatsbroadcast/

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