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Jun 21 at 07:59 AM

S/4HANA Cloud - Customer Return process for Sales Kits (BOM type 5)

113 Views Last edit Jun 21 at 11:51 AM 2 rev

Dear all,

I have a problem with a customer return of a sales kit. The BOM type 5 of the kit looks ok, all sales documents, goods movement, shipment and invoice are ok.

When I try to create a customer return with the app Manage Customer Return the system will not allow to enter the amount of returned material, the quantity field is greyed out.

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According to the best practice 5CX the subcomponents of the sales kit will be returned, the header item is quantity 0 and will be used for the credit note.

Other customer returns of components or assemblies are working fine. What is wrong with this sales kit?

The only strange thing I found is the coexistence of a valid BOM type 1 and 5 for this header material. Is this ok, or should the BOM type 1 be removed to make BOM type 5 work?

Thank you.

Best regards,

Dirk

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