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Jun 21 at 07:59 AM

S/4HANA Cloud - Customer Return process for Sales Kits (BOM type 5)

113 Views Last edit Jun 21 at 11:51 AM 2 rev

Dear all,

I have a problem with a customer return of a sales kit. The BOM type 5 of the kit looks ok, all sales documents, goods movement, shipment and invoice are ok.

When I try to create a customer return with the app Manage Customer Return the system will not allow to enter the amount of returned material, the quantity field is greyed out.


According to the best practice 5CX the subcomponents of the sales kit will be returned, the header item is quantity 0 and will be used for the credit note.

Other customer returns of components or assemblies are working fine. What is wrong with this sales kit?

The only strange thing I found is the coexistence of a valid BOM type 1 and 5 for this header material. Is this ok, or should the BOM type 1 be removed to make BOM type 5 work?

Thank you.

Best regards,



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