How to issue a credit memo for a consignment return, and put back the goods in the consignment stock

[bcadocheapsia]

Hello SAP ByD community,

We have a business case where we use customer consignment.

We use a sales order of type "consignment issue", to create an invoice for the sold goods and remove the goods from the stocks.

Now, the final customer returns the goods to the consignment customer, and gets a refund from the consignment customer.

Therefore, our company needs to issue a credit memo for the consignment customer, and return the goods in the consignment customer stock. I did not find a way to achieve this, because when we create a customer return notification, it sends the goods to our own site, instead of the consignment customer. Is there a solution for this ?

Kind regards

[former_member624513]

Hi bcadocheapsia,

You can issue a credit memo for a consignment return, and post it back to your own stock (consignment stock) as follows:-

1. Go to Inbound Logistics--> New Customer Return Notification (FIll the required details)
Select follow up acitivity as "Post to Own Stock"

2. Once Inbound Delivery Notification is created, Go to Inbound Logistics--> Inbound Delivery Notification--> Post Goods Receipt

3. Create Inbound Delivery and Goods Receipt, Save & Close

4. Go to Sales Order--> Returns

5. Release Return With Credit Memo and Submit

6.Go to Customer Invoicing--> Invoice Requests (Invoice the credit memo to customer)

Please try above scenario, if you face any issues let me know.

Regards,
Priyanka Rajput
Certified SAP ByDesign SME

[bcadocheapsia]

Hi Priyanka,

Thanks for your reply.

I know this process, but in this one, the goods are returned to our own plant, instead of the custodian site. Which is not fitting in our case, because the final customer returns the goods to the custodian site, not to our plant.