Skip to Content
0
Jun 10, 2022 at 02:39 PM

Supplier credit note and release of original invoice

174 Views Last edit Jun 10, 2022 at 08:19 PM 2 rev

Hello,

We are using S/4HANA public cloud and looking for a best practice for processing supplier credit notes.

Scenario:

  • We receive a supplier invoice.
    Invoice is posted with payment block. Workflow for blocked invoices is started.
  • Approver will not release the invoice, but requested a credit note.
  • Credit note has been received, no workflow is available.
    Credit note is posted without payment block.
  • Approver didn't get a message from the system that the credit note for the invoice has been received and posted.

Question: what is the best way to inform the approver that the credit note has been received and the invoice can be released for payment?

Best Regards,

Henk Hoogerbrug