We are using S/4HANA public cloud and looking for a best practice for processing supplier credit notes.
- We receive a supplier invoice.
Invoice is posted with payment block. Workflow for blocked invoices is started.
- Approver will not release the invoice, but requested a credit note.
- Credit note has been received, no workflow is available.
Credit note is posted without payment block.
- Approver didn't get a message from the system that the credit note for the invoice has been received and posted.
Question: what is the best way to inform the approver that the credit note has been received and the invoice can be released for payment?