Rejecting a sales order in sap byd

[csearle]

A sales order was fully processed and invoiced but contained an error in the sales values. Everything following the sales order has been reversed or cancelled - customer demand, outbound delivery, invoice, etc. and the sales order is in process.

How can I reject the sales order? (It has been replaced with a new one)

The pricing tab will not allow me to update any pricing/ manual pricing and the reject option will not process.

[JohnMeadows]

To reject the sales order (if the status is "in process"):

1. Edit the Sales Order> Click "View All"

2. Enter "Reason For Rejection" in the drop down list.

If you do not want to reject the whole order,

1. edit the items and select the required item

2. Enter "Reason For Rejection" in the drop down list.

[EunSeok_Bang]

Hi Carleene,

Usually a sales order with In Process Status can be Rejected in Sales order work list view.
because you already reverse or cancel the subsequent documents, your sales order document status would not be Completed. It would be good to check SO status.

Regards

EunSeok