Deletion of Contacts and Accounts without Interactions

[former_member771077]

Hi,

I have SAP Marketing (1902) on-prem and am trying to delete accounts and contacts. Can someone please tell me if it is possible to delete contacts and accounts without deleting their respective interactions? As right now, the way we are deleting them is with interactions and cant find any way to do it without them. If anyone could help it would be greatly appreciated!

Thanks,

Ali

[former_member599277 · Accepted solution]

Hi Ali,

As mentioned in documentation

https://help.sap.com/docs/SAP_MARKETING_CLOUD/ac1eab4c66bc490da7ac2c378c46b0e7/d2911be38d7e4d0eb14f6...

Contacts/IDs with Interactions

If you select this indicator, contacts or IDs with interactions can be deleted. The dependent interactions are deleted as well.If you do not select this indicator, only contacts or IDs that have no dependent interactions can be deleted.

If we need to delete a contact with Interactions , then we have to delete the dependent Interactions as well.

Regards,
Saravana.