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Jun 06, 2022 at 11:38 AM

Closed ticket coming under unassociated email if customer reply on same mail in SAP C4C

549 Views Last edit Jun 07, 2022 at 07:42 AM 2 rev

Dear Team,

If customer reply on closed ticket mail or any mail discussion regarding closed ticket then ticket is coming under unassociated email with reason "Reference ticket is already closed" instead of creating new ticket.

So my business wants direct to create new ticket instead of going unassociated email then convert unassociated to new ticket. So is it possible in any way in sap C4C.

Can you please help me in it.

Thanks and Regards,

Madhuri Dubey.