Dear Team,
If customer reply on closed ticket mail or any mail discussion regarding closed ticket then ticket is coming under unassociated email with reason "Reference ticket is already closed" instead of creating new ticket.
So my business wants direct to create new ticket instead of going unassociated email then convert unassociated to new ticket. So is it possible in any way in sap C4C.
Can you please help me in it.
Thanks and Regards,
Madhuri Dubey.