C4C, C4HANA and CX

[EricYang]

Hi Gurus,

After browsing around the web, my understanding is

1. C4C is consist of SAP sales cloud and SAP service cloud

2. CX is consist of

SAP Marketing Cloud

SAP Commerce Cloud

SAP Sales Cloud

SAP Service Cloud

SAP Customer Data Cloud

so the C4C is actually part of CX

3. C4HANA as a term is retired

if my understanding is correct?

Kind regards

Eric

[Brian-B · Accepted solution]

Meng,

You are up-to-date, and correct! 🙂

1. While C4C is a more informal, umbrella term for both the Sales and Service Cloud Solutions...you will more often see them referred to more formally by their individual solution names: SAP Sales Cloud and SAP Service Cloud.

2. Correct, CX currently consists of "5 Clouds Solutions' - called out here: https://www.sap.com/products/crm/products.html#active_tab=item_1602592281950

(Please Note: SAP Emarsys Customer Engagement is the future of our marketing solution)

3. And, yes, SAP C/4HANA was rebranded as SAP Customer Experience (SAP CX)

Kind regards,

Brian

[Aldali · Accepted solution]

Thanks for the answer 🙂

[EricYang · Accepted solution]

Hi Brian,

Thanks for your clarification.

Cheers

Meng

[claudiorossi_sap · Accepted solution]

Hi , is SAP CX (SAP Service Cloud Version 2) the the successor product of SAP C4C ( Sap cloud for customerer ) ? is SAP C4C ( Sap cloud for customer ) in End of life ? kind regards

[Aldali]

I just found the name update announcement in CX Works website. https://www.sap.com/cxworks/releasenotes#ReleaseNotes-Updates.7

"Updated names

Where you may have once seen "SAP C/4HANA" and "SAP Cloud for Customer" they are now referred to "SAP CX (Customer Experience) solutions" and "SAP Sales and Service" respectively."

[EricYang]

Hi Abdul,

it is under " CX Works 2005 Release Highlights What's New".

Cheers

Meng