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Service Ticket Replication from SAP C4C to SAP ERP


We have a requirement to replicate service ticket and attachments to SAP ERP system from SAP C4C. There is a standard integration scenario to achieve this but the web service is triggered only if the button "Release to ERP" in "Service and Repair" tab in service ticket TI is clicked. But in our case we are not using the "Service and Repair" functionality thus we can't trigger the webservice automatically. Please suggest if there is any pther way to trigger the web service or we can do it in some other way.

Thanks & Regards,

Meghna Sharma

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1 Answer

  • Best Answer
    Jun 21, 2017 at 01:11 PM

    There is no standard integration to replicate a service ticket to ECC. The release to ERP action you're referring to creates one or more of a number of different documents in ECC (sales order, billing request, timesheet, internal order etc.) based on the processing type of the item. This is all part of the work ticket integration with ECC.

    Which ECC object are you looking to create when you say you want to replicate the C4C ticket? I think it will have to be a custom build if you're not doing work ticket integration as above.

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