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Feb 22, 2017 at 11:35 AM

Service Ticket Replication from SAP C4C to SAP ERP



We have a requirement to replicate service ticket and attachments to SAP ERP system from SAP C4C. There is a standard integration scenario to achieve this but the web service is triggered only if the button "Release to ERP" in "Service and Repair" tab in service ticket TI is clicked. But in our case we are not using the "Service and Repair" functionality thus we can't trigger the webservice automatically. Please suggest if there is any pther way to trigger the web service or we can do it in some other way.

Thanks & Regards,

Meghna Sharma