on 05-13-2022 3:51 AM
Hi Everyone,
I am getting error while executing the package, but my project is working fine.
Error: A problem occurred while checking the system health (NO_RESPONSE)
I installed the latest agent and Pink and blue addins are installed in my edge browser. It was working properly and now I am getting errors also in my project dependencies I do see only the Registered icon, but the SAP doc said I should see local and Registered, screenshot uploaded here
Kindly help me how to resolve this error
Warm regards
Janarthanan
janarthanan_iss
After checking in your system, we noticed that on your machine that after you had installed 3rd party software, Comspec environment variable was no longer pointing to C:\Windows\system32\cmd.exe
This was preventing Chrome from starting the ChromeBroker when enabling the SAP Intelligent RPA browser extension.
1.Hence edit the variable value to %SystemRoot%\system32\cmd.exe as shown below if it not pointing to the C:\Windows\system32\cmd.exe.
2.After changing the variable, In the command prompt verify if ComSpec Variable is pointing to the C:\Windows\system32\cmd.exe
3.Restart the chrome browser and check if you disable/enable the extension the ChromeBroker appears in your task manager
These steps have solved the problem for janarthanan_iss.
alexandregiguereCan you check above steps at your end.It may solve the issue
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chaitanyapriya.puvvada no it does not works, the variable value was already correct
did you try to run your test on Windows 11 which is now the new standard?
also tried to run it in a VM like with Parallel Desktop, it is very easy to reproduce, there is a DLL problem when installing the MSI, looks below in the chat for the screenshot
thanks
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Hi Chaitanya Priya Puvvada
Thanks for support, I executed both steps mentioned by you, but I got the same error , please see screenshot in below.
Warm Regards
Janarthanan
+91 9884594169
All the solutions which are mentioned for above questions are made available as a Knowledge Base article for ease purpose.
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I got the same problem
my agent is successfully connected in my VM on Windows 11, I have the extension installed on both Edge and Chrome but when it's time to test my automation, I got the same error
A problem occurred while checking the system health (NO_RESPONSE)Product Version: 2.0.24.81
Windows 11 latest update
RPA chrome extension version 2.0.25.31
RPA edge extension version 2..24.27
thanks
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Did you try all the solutions mentioned on the KBA and also restarted your system after implementing them?
Hope all your browser instances are killed/closed from the Taskbar and then you tried recapturing the application?
alexandregiguere
The issue is solved after our discussion.Sharing the solution to the community.
The user was having a MAC with VDI installed.
When you are testing your automation, make sure that you open the project in the Browser window in the same VDI where the Desktop Agent is installed.
In test mode,the Agent would be local to your sytem.
In attended/unattended mode of execution, the automation executes in any of the machines where the Agent is installed.
We had a call and discussed this issue.The solutions provided in the KBA worked for many custoemrs.In ur case one of the solutions worked hence this issue is taken to the Product team for further investigation.
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janarthanan_iss
Can you please share the screenshot of your browser extension as well . Hope you have enabled extension in the same
browser where you opened your project .
there were cases where people enabled extension in edge and opened the project in chrome and resulted in same error hence re- checking with u too
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Hi Janarthanan,
Just to be sure, did you updated your Desktop Agent and all dependencies in project?
Regards
Lucie
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Hi Lucie Fiedlerova
Yes, I updated all the dependencies, but still got the error.
In the project, the agent version is showing as Registered, but previously it was showing LOCAL & REGISTERED
I suspect the this could be the reason my project is not able to communicate the desktop agent
Warm Regards
Janarthanan
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