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Undo user Personalization

vignesh_karuppasamy
Participant
0 Kudos

Dear Experts,

Using the personalization option user has removed a key user saved Custom Query from accounts screen by mistake. So it is not visible for him any more and for other user the Query is still visible.

Now the user wants to have this Query again, but we did not see any other option to revert that back.

Please confirm if we have any possibility to undo the user changes.

Thank you in Advance...!

Accepted Solutions (0)

Answers (4)

Answers (4)

vignesh_karuppasamy
Participant
0 Kudos

Hi Praveen,

I tried this approach already, But the personalization changes are not getting captured in Administration -> General settings -> Layout Change History

Best Regards,

Vignesh K

praveen333604
Advisor
Advisor
0 Kudos

HI VIgnesh,

You can navigate to Administration -> General settings -> Layout Change History, and delete the CT (change transaction) for particular user personalization.

Regards

Praveen

vignesh_karuppasamy
Participant
0 Kudos

Hi Gayatri,

Yes, we am aware of this option. As you mentioned, this will lead to loss of all the personalization which he did for past few months. Do we have any other possibilities for removing the particular change.?

Thank you in Advance..!

Gayatri_Bagde
Active Participant
0 Kudos

Hi Vignesh,

You can ask user to login-> click on Start personalization -> click on "Discard changes".

Please note that this will remove all the personalization for that user (not a specific query which was hidden)

Thanks,

Gayatri