cancel
Showing results for 
Search instead for 
Did you mean: 

Webi Publication Error - Email

athen
Discoverer
0 Kudos

Hi,

While running a Webi publication, we are facing the below error. Not able to deliver the reports to recipients via mail.

2022-05-16 09:31:25,527 ERROR [PublishingService:HandlerPool-25] BusinessObjects_PublicationAdminErrorLog_Instance_XXXX - [Publication ID # XXXXX] - Failure: X | XXXXX | XXXXX@XXXXX.com | Failed (Failure)

It is required to be fixed urgently.

PS : We have changed the host name, but have made the necessary changes in CMC.

Thanks in advance.

Accepted Solutions (0)

Answers (1)

Answers (1)

ayman_salem
Active Contributor
0 Kudos

Ensure that the new mail server hostname can be resolved by the BI Server.
If not, update the DNS server or add it to the hosts file on the BI server.

In addition, the Adaptive Job Server should be restarted when certain changes are made.

athen
Discoverer
0 Kudos

Hi Ayman,

Thank you. All the above points are taken care of. Is there any other aspect that needs to be checked.

Regards

ayman_salem
Active Contributor
0 Kudos

Sometimes restarting SIA helps.

You can also adjust the trace level to see more details about the error in the log file.