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Time for receiving license file

Feb 22, 2017 at 09:34 AM

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I have upgraded SAP from 8.82 to 9.2. I am testing various add-ons on the test server.For testing, I need at least five licenses. I am taking help of channel partner for the license file. Every time I request for license file, at least eight days are required for receiving it. Channel partner has told me that I have forwarded your request to SAP and you are in queue.

Before this , I have never contacted channel partner since it was handled by senior person.Is this normal procedure ? I can not move forward and finalize testing since I don't have license.

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6 Answers

Johan Hakkesteegt Feb 22, 2017 at 10:56 AM
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Hi,

Your SAP Partner should have given your company an S-User ID, with which you can access the SAP Service Marketplace. Here you can request license files yourself, and they usually are available within minutes, if not right away.

Regards,

Johan

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Dilip Kumbhar Feb 22, 2017 at 11:18 AM
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In marketplace,I don't have access to license key. Who has managed these access rights ?

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Dilip Kumbhar Feb 22, 2017 at 12:08 PM
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Dear Johan,

This means that our channel partner is lying with me. I am waiting since eight days and I can not check the add-ons for various users with various rights.

In this case,what can I do ?

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Johan Hakkesteegt Feb 22, 2017 at 11:41 AM
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Your company should have been given an S-user ID with administrator rights. With this ID you can change the rights of other S-User IDs created for your company.

If your company has not been given such an administrator S-User ID, then this role may have been held by your SAP Partner. In that case you can ask them to provide your S-User with the necessary rights to get license files.

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Johan Hakkesteegt Feb 22, 2017 at 01:37 PM
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I am not sure anymore that we are talking about the same thing. The rights I am talking about are for accessing the license request page I mentioned earlier with an S-User ID on the SAP Service Marketplace, not for users in B1 or its addons.

Please also see this post: https://answers.sap.com/questions/135724/how-to-create-customer-s-id.html

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Nagarajan K Feb 22, 2017 at 01:58 PM
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Hi,

Usually customer does not have rights to have download license file. It should be from your SAP Partner.

Also in general, it won't take 8 days to generate license file.

Regards,

Nagarajan

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