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Apr 10, 2022 at 11:39 AM

SAP Contact Center VU Failure webiste, Integration, Chat

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Hello Experts,

Hope you are doing well,

I have 2 Application Servers in HAC, my application is running fine, but the issue is some of the virtual units are getting failed. I am unable to locate the exact issue why it is getting failed and found some errors in logs for Virtual Units which are failed.

Please let me know if any more logs to be provided, I would very thankful for the help and suggestions.

node-1.png

node2.png

The below logs are from node 2

Website Logs:

13:04:44.720 (236900 ) ERR> Error getting email messages thread will sleep for 2mins

13:06:44.724 (236900 ) ERR> DropDir->GetMessages Error 80040209

13:06:44.724 (236900 ) ERR> Error getting email messages thread will sleep for 2mins

13:08:23.143 (236900 ) ALW> InboxMsg handler thread stopping.

13:08:23.146 (236272 ) ALW> OutBoxMsg handler thread stopping..

13:08:24.207 (236832/main ) ALW> Watchdog: Application instance stopped

HAC Logs:

11:29:57.043 (04492/WebSiteMonitor ) TRC> Web server HTTP check failed. Status reason = [none of the server addresses are locally assigned], health reason = [none of the server addresses are locally assigned]

11:29:57.043 (04492/WebSiteMonitor ) INF> Monitoring action failed: HTTP: none of the server addresses are locally assigned. IIS:

11:29:57.045 (04500/WebSiteMonitor ) TRC> Web server HTTP check failed. Status reason = [none of the server addresses are locally assigned], health reason = [none of the server addresses are locally assigned]

11:29:57.045 (04500/WebSiteMonitor ) INF> Monitoring action failed: HTTP: none of the server addresses are locally assigned. IIS:

11:29:59.092 (04308/SystemManager ) TRC> ELEMENT [MEW_Integrations WS OII] ID [121]: Local monitor temporarily failed

11:29:59.092 (04308/SystemManager ) INF> ELEMENT [MEW_Integrations WS OII] ID [121]: State instabilized due to local monitor failed

11:29:59.092 (04308/SystemManager ) INF> ELEMENT [MEW_Integrations WS OII] ID [121]: State has stabilized

Integration Logs:

10:08:28.611 ERR> OnDisconnected: AgentServer:MEW_Agents

10:08:28.615 ERR> OnDisconnected: AgentServer:MEW_Administrator

10:08:28.615 ERR> OnDisconnected: ChatServer:MEW_Administrator

LOG STATS: EXC:2 ERR:169 INF:21637 TRC:136079 DBG:427177

CEM Logs:

11:28:25.239 (242416/Sm8288:CustomIvr_5F39DEBD4C074B8BAACA8BE0CC68339F) WRN> IvrApplication.evaluateExpression (CALL_ID=C9C17BC233B2B54BA90C763036C0B507): returning raw decoded string value due to evaluaton failure: unexpected EOF while parsing (<string>, line 1) : 'expression': '%23MainMenu'

11:28:25.240 (242416/Sm8288:CustomIvr_5F39DEBD4C074B8BAACA8BE0CC68339F) WRN> IvrApplication.evaluateExpression (CALL_ID=C9C17BC233B2B54BA90C763036C0B507): returning raw decoded string value due to evaluaton failure: unexpected EOF while parsing (<string>, line 1) : 'expression': '%23MainMenu'

11:30:20.543 (239812/Sm8270:CustomIvr_5F39DEBD4C074B8BAACA8BE0CC68339F) WRN> IvrApplication.evaluateExpression (CALL_ID=DC34D46D3631CC48A0B4199E6A8B5453): returning raw decoded string value due to evaluaton failure: unexpected EOF while parsing (<string>, line 1) : 'expression': '%23MainMenu'

11:30:20.543 (239812/Sm8270:CustomIvr_5F39DEBD4C074B8BAACA8BE0CC68339F) WRN> IvrApplication.evaluateExpression (CALL_ID=DC34D46D3631CC48A0B4199E6A8B5453): returning raw decoded string value due to evaluaton failure: unexpected EOF while parsing (<string>, line 1) : 'expression': '%23MainMenu'

11:31:38.877 (238972/Sm8280:CustomIvr_5F39DEBD4C074B8BAACA8BE0CC68339F) WRN> IvrApplication.evaluateExpression (CALL_ID=B361C4A6E2E9624086ECB411F48CB5EC): returning raw decoded string value due to evaluaton failure: unexpected EOF while parsing (<string>, line 1) : 'expression': '%23MainMenu'

11:31:38.877 (238972/Sm8280:CustomIvr_5F39DEBD4C074B8BAACA8BE0CC68339F) WRN> IvrApplication.evaluateExpression (CALL_ID=B361C4A6E2E9624086ECB411F48CB5EC): returning raw decoded string value due to evaluaton failure: unexpected EOF while parsing (<string>, line 1) : 'expression': '%23MainMenu'

Administrator Logs:11:01:49.721 (11812/PeerManager) WRN> Relation/03DA2F60 [AgentServer:MEW_Administrator-Psi:MEW_Integrations]: Failed to create or initiate connect any client connections to the remote peer even when had [1] possibilities11:01:55.723 (11812/PeerManager) WRN> Relation/03DA2F60 [AgentServer:MEW_Administrator-Psi:MEW_Integrations]: Failed to create or initiate connect any client connections to the remote peer even when had [1] possibilities11:17:48.274 (11812/PeerManager) WRN> Relation/03DA2F60 [AgentServer:MEW_Administrator-Psi:MEW_Integrations]: Failed to create or initiate connect any client connections to the remote peer even when had [1] possibilities11:22:41.379 (11812/PeerManager) WRN> Relation/03DA2F60 [AgentServer:MEW_Administrator-Psi:MEW_Integrations]: Failed to create or initiate connect any client connections to the remote peer even when had [1] possibilities11:22:47.381 (11812/PeerManager) WRN> Relation/03DA2F60 [AgentServer:MEW_Administrator-Psi:MEW_Integrations]: Failed to create or initiate connect any client connections to the remote peer even when had [1] possibilitiesThanks & Regards,Akshay S

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