Assign SLA to Business Partner sold-to-party

[youssef_smires]

Hi SAP Community ,

We are using S/4 Service and our Customer is requesting to assign specific service profile and response profile for each group of Business Partners (Customer).

I found that it is possible to assign SLA to BP , but we are not able to find the way to do it .

Could you please guide me for this .

Version :

o S4HANA ON PREMISE & SAP FIORI FOR S4HANA 2020 Initial Shipment Stack,

Thank's everyone .

[Enda]

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[Silvia_Ventura · Accepted solution]

Hello Youssef,

I've just added the tag "CRM Service" to share your question in S/4HANA Service OP forum as well.

Fields SERVICE PROFILE and RESPONSE PROFILE are available in UI/FIORI tile . You have to choose the assignment block "Service levels". This is a screen shot of my 2020 system.

Hope it helps you

Best regards

Silvia Ventura