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Former Member

PO PDF issue

I am facing an issue in which one user from same plant can open the PO print preview , where other user cannot open the print preview .

User gets an error message

Adobe Reader could not open. "Purchase Order.pdf" because it is either not a supported file type or because the file has been damaged(for exmaple, it was sent as an email attachement and wasn't correctly decoded"

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2 Answers

  • Feb 22, 2017 at 07:26 AM

    Did you already check whether this is a local problem? I mean, if user B logs in at the workstation of user A, can he then open the print preview? and vica versa, does user B get the same issues when he logs in at users A's wrokplace?

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  • Feb 22, 2017 at 01:27 PM

    Hello,

    Please check Adobe description about this error:
    https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html

    BR,
    Piotr

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