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Apr 04 at 03:59 PM

Handling Customer Returns in BD3

91 Views Last edit Apr 11 at 05:48 AM 3 rev

Hi Guys,

we're going to implement the Sales Processing using Third-Party with Shipping Notification (‏BD3‏) process for the Brazil Localization. This Scope Item seems to be working fine for us up to that point, a customer would like to return the goods. Which means reversing the original process flow (Customer sends good to the Vendor, we're crediting the Customer and getting a Credit Note from the Vendor).

No Scope Item for processing Returns in that scenario was released. The BDD Scope Item will not work due to Copy Control limitations (Billing Type CBRE to REB/ROB) as well as that in BDD stock movements are expected.

We're still in the Explore phase and just identified that Gap. So we're also evaluating that with Experts from a legal perspective.

But maybe somebody of you guys already faced the same problems and found a solution. Or either can explain us that the technical limitations are there due to legislations in Brazil.

Thanks in advance.