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Mar 25, 2022 at 04:55 PM

Emarsys Questions

370 Views Last edit Apr 06, 2022 at 07:30 PM 2 rev

Hello- would please help me answer these questions for one of our customers? Thank you!

  • Which, of all of the out-of-the-box campaigns, have the quickest ROI?
  • Which ones have the best long-term ROI?
  • What Emarsys has out-of-the-box to support a loyalty program (Loyalty Add-On). How would this plug into our existing compensation model?
  • Does it allow us to publish rules around what loyalty is?
  • How does it plug in to SAP Commerce to allow customers to redeem rewards that are part of the loyalty program?
  • What support is there in the platform to communicate through WhatsApp, WeChat, Facebook Messenger, LINE, and KKTalk?
  • If this is not in the platform, is it on the roadmap?
  • What is the integration from Emarsys back into the SAP Commerce cart?
    • What additional work will it take on the SAP Commerce team to enable this backward flow of information into enhancing the customer shopping experience?
  • Are there other communication channels outside of e-mail, SMS, push notification, direct social media messages that we would be able to leverage?
    • Does Emarsys drive Google Ads and Facebook Ads based on user behavior?
    • What additional configuration / setup does this require?