on 03-24-2022 10:00 AM
Hello,
we have the requirement to create service tickets in C4C via the web service interface "ManageServiceRequestIn", operation "MaintainBundle".
My question is how to find the corresponding fields in the web service request message for SENDER, LAST CUSTOMER INTERACTION, DESCRIPTION of a Ticket?
Example: If we want to pass the body of the email to the description field of a service ticket, what is the recommended approach to find the corresponding field in the web service request? Passing the mail body to the field mangeServiceRequest.Text.GetFirst().Content is not working.
Thank you!
Hi Vishal,
our A2X webservices are deprecated as per https://help.sap.com/doc/8a98c5f7d5be4b40b3dd97bbdaf28cc4/CLOUD/en-US/IntegrationServices.html.
Please use the ODATA service c4codataapi for your project.
Cheers, Marcus
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