Mar 24, 2022 at 10:21 PM

SAP CR2020 app crashing when opening

289 Views Last edit Mar 25, 2022 at 01:32 PM 2 rev

Hi, my CR2020 install keeps crashing when opening the app. I have un-installed, removed SAP folders and registry entries, then re-installed and still have the same issue. Here are the 2 errors that show in the Event Registry. Please help!

Faulting application name: BWQueryReportWrapper.exe, version: 14.3.1.3701, time stamp: 0x5fb440c2

Faulting module name: ufmanager.dll, version: 14.3.1.3701, time stamp: 0x5fb437d3

Exception code: 0xc0000005

Fault offset: 0x0000000000003b54

Faulting process id: 0x5c64

Faulting application start time: 0x01d83fcaa5bc7c13

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\BWQueryReportWrapper.exe

Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\ufmanager.dll

Report Id: 8a26bdb1-d98c-4ecc-a3e2-75d1811d2a4b

Faulting package full name:

Faulting package-relative application ID:

Faulting application name: crw64.exe, version: 14.3.1.3701, time stamp: 0x5fb443cb

Faulting module name: ufmanager.dll, version: 14.3.1.3701, time stamp: 0x5fb437d3

Exception code: 0xc0000005

Fault offset: 0x0000000000003b54

Faulting process id: 0x3c4c

Faulting application start time: 0x01d83fca9ca8e812

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\crw64.exe

Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\ufmanager.dll

Report Id: fb0db316-fc87-4822-a407-f85983650e98

Faulting package full name:

Faulting package-relative application ID: