SAP CR2020 app crashing when opening

[plsmith926]

Hi, my CR2020 install keeps crashing when opening the app. I have un-installed, removed SAP folders and registry entries, then re-installed and still have the same issue. Here are the 2 errors that show in the Event Registry. Please help!

Faulting application name: BWQueryReportWrapper.exe, version: 14.3.1.3701, time stamp: 0x5fb440c2

Faulting module name: ufmanager.dll, version: 14.3.1.3701, time stamp: 0x5fb437d3

Exception code: 0xc0000005

Fault offset: 0x0000000000003b54

Faulting process id: 0x5c64

Faulting application start time: 0x01d83fcaa5bc7c13

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\BWQueryReportWrapper.exe

Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\ufmanager.dll

Report Id: 8a26bdb1-d98c-4ecc-a3e2-75d1811d2a4b

Faulting package full name:

Faulting package-relative application ID:

Faulting application name: crw64.exe, version: 14.3.1.3701, time stamp: 0x5fb443cb

Faulting module name: ufmanager.dll, version: 14.3.1.3701, time stamp: 0x5fb437d3

Exception code: 0xc0000005

Fault offset: 0x0000000000003b54

Faulting process id: 0x3c4c

Faulting application start time: 0x01d83fca9ca8e812

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\crw64.exe

Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\ufmanager.dll

Report Id: fb0db316-fc87-4822-a407-f85983650e98

Faulting package full name:

Faulting package-relative application ID:

[lancej0107]

I am having the same issue. Windows 11, downloaded latest executable from site and performed installation process again (after uninstall). Really hope there is a fix somewhere.

[anne-petteroe]

Hello Lance,

While we're happy that you've come to SAP Community to get an answer to your question, you posted your question as an answer in an old thread.I've converted your answer to a comment, but even so -- posting in older threads is not the best way to get guidance.If you're looking for help, you should ask a new question: https://answers.sap.com/questions/ask.html.Here are some tips to help you craft an effective question for our community: https://community.sap.com/resources/questions-and-answers, https://developers.sap.com/tutorials/community-qa.html, https://groups.community.sap.com/t5/welcome-corner-discussions/advice-from-sap-champions-questions-a... encourage you to follow this guidance, as I'd really like to see you get a solution to your problem.

I hope you find this advice useful!

Best regards,
Anne

[wasgau]

Hi, is there a solution to this problem now?

Thank you very much

[plsmith926]

I did not, I just ended up installing it on a different device.

[pelletierb]

I am having the same exact error messages. Did you ever get this resolved?

[plsmith926]

Hi Don, I did try that and am still having the same errors. Any other ideas?

[former_member11696]

Hi Patricia,

When you install you should use an Administrator account and right click on the setup.exe and select Run As Administrator.

Lot's of things need to be registered under the Admin account.

If you are not using BW then on install under the Database options uncheck the BW option, actually uncheck any DB option you won't be using. If by chance you do need one CR will install it when required.

Don