on 03-14-2022 3:12 PM
Hello SAP Launchpad Service Team,
we're using the personalization service (/comsapperso/flex/personalization/) of the BTP Launchpad Service to allow our users to personalize the custom Fiori Elements apps that we've deployed for them. For one user we run into the issue that the Object Page of a List Report Object Page app can't be opened anymore due to the error "adding element with duplicate id". This happens for the user also when starting in incognito mode. Other Users are not affected by this issue. So I've tried the "Reset All Personalization" button in the Settings menu:
Unfortunately this seems to have no influence on the stored personalization. When launching our app the json returned from:
/comsapperso/flex/personalization/v1/data/appid
still does return an array of changes:
I've already tried if deleting the user in the BTP Subaccount would also delete this personalization. But unfortunately this didn't had any effect.
I also have an SAP Support Incident open on this topic: 165417 / 2022.
Looking forward for any input.
Best Regards
Gregor
Hi Gregor,
I'm having the same issue over here, have you got any solution since you have posted that issue?
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Hi Gregor,
as always: Thanks for your feedback and detailed analysis! Here I see 3 aspects:
Thanks again and best regards,
Oliver
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Hi oliver.graeff ,
I am having the same issue as Gregor, due to personalizations our applications do not load anymore/become very slow for some users. I also created an incident (84915 / 2022), but it's already been more than 2 months and still no fix.
I also think it makes sense to give users the ability to reset their personalizations for a specific app, so they can always go back to default. This way, future personalization errors could be worked around.
Best Regards,
Zsolt
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