Skip to Content
0

Issue connecting the Hana Cloud connector to the BOC account

Feb 22, 2017 at 02:06 AM

391

avatar image
Former Member

With connecting to on-premise data I am experiencing an issue connecting the Hana Cloud connector to the BOC account.

According to the documentation the information required to link the sap Hana cloud connector are

Landscape Host: <HCP Datacenter where your BOC tenant is running>

Account Name:<HCP account name>

User: <Your S-USER user>

Password:<S-USER password>

In BOC when I add my S user id under data source configuration(only s id is allowed) I get the following information.

Landscape Host: ap1.hana.ondemand.com

Account Name:c41exxxxx

User: s00XXXXXXX

When trying to add the account to the Hana Cloud connector, using my s id “s00XXXXXXXX” or my BOC user name “me@company.com.au” with the above information I get the following:

“417 An authorization problem occurred when downloading the configuration. Please ensure that the account exists and the user has the appropriate permissions for the account — see ''Logs'' for details”

***I have added the log details below

Is there any way we can check if we are using the correct information?

With my hana trial db account I can successfully see the connection through the cockpit.

Not sure if it matters but when I change to the Australian data center I get the following:

Welcome Colm...

Our records indicate that your user does not have an account at this location

Any help appreciated here.

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

Best Answer
Julian Jimenez
Feb 22, 2017 at 05:30 PM
1

Hi Colm,

Review the steps to troubleshoot this specific problem in this KBA https://apps.support.sap.com/sap/support/knowledge/public/en/2408342 at the end, if none of the tests work, you can open an incident with Product Support (complete details in KBA).

Regards,

Julian

Show 4 Share
10 |10000 characters needed characters left characters exceeded
Former Member

Thanks Julian. It says connected.

For the benefit of others: there was an issue with the account that needed to be fixed by the cloud operations team

Now from BOC I get the following so not there yet with connecting to on premise data

Failed to call SAP BusinessObjects Cloud agent. Please contact your administrator to ensure that SAP BusinessObjects Cloud agent is running, is configured correctly, and is reachable from the SAP HANA Cloud Connector. HTTP Status: /deploymentInfo

With a stack trace:

Exception@/sap/fpa/services/core/system/Exception.xsjslib:105
Agent.prototype.doRequest@/sap/fpa/services/connection/CloudAgent.xsjslib:337
Agent.prototype.checkSupportedVersion@/sap/fpa/services/connection/CloudAgent.xsjslib:242
Agent@/sap/fpa/services/connection/CloudAgent.xsjslib:40
getAgent@/sap/fpa/services/connection/CloudAgent.xsjslib:47
UNXAgent.prototype.doDestRequest@/sap/fpa/services/dm/agent/unx/UNXAgent.xsjslib:98
UNXAgent.prototype.onRequest@/sap/fpa/services/dm/agent/unx/UNXAgent.xsjslib:135
RestDataIntegration.prototype.doPost@/sap/fpa/services/dm/RestDataIntegration.xsjslib:155
handleRequest@/sap/fpa/services/GetResponse.xsjs:304
@/sap/fpa/services/GetResponse.xsjs:343

I have no idea what to try next.

0

Hi Colm,

If you look at step 2.3.3 of this blog https://blogs.sap.com/2016/08/26/troubleshooting-guide-sap-businessobjects-cloud-agent you may still need to contact support for this.

There may be an issue with the
HCPService.xshttpdestination setting in your tenant

Thanks,

0
Former Member

Thanks John.

I had seen that and added to the supports case as suggestion.

The case has been transferred to APJ region now but received no contact yet.

Not sure what else I can try...supposed to demo this afternoon.

Connector says connected and under access control under check result it says reachable but in BOC the check configuration returns

Failed to call SAP BusinessObjects Cloud agent. Please contact your administrator to ensure that SAP BusinessObjects Cloud agent is running, is configured correctly, and is reachable from the SAP HANA Cloud Connector. HTTP Status: /deploymentInfo

0
0