Is it possible to view task history in the workflow inbox?

[VictorI]

My colleagues and I are exploring a workflow that an end-user is able to initiate through SAP workzone in order to obtain additional permissions for a separate application. We are interested in finding out whether an end user could be able to see the history for each workflow they initiated in their workzone/workflow inbox.

Does the workflow inbox provide any configuration options for displaying information about completed workflow instances?

I am aware that a similar question was asked, but it has been several years since then and new features may have been added.

I would really appreciate some clarification on this topic. Thanks!

[tobias_breyer · Accepted solution]

Hi Victor,

My Inbox provides a "Show Log" button which brings up a limited part of the log of the workflow. It basically shows only the user tasks of the workflow. Usually, it is enabled and you need to explicitly disable it (https://help.sap.com/viewer/e157c391253b4ecd93647bf232d18a83/Cloud/en-US/634a7bad2dd04592bdaa133dd126bbb7.html - showLog parameter). A user can, to a certain extent, understand where he is within a workflow (e. g. third-level approval if he's at the third user task).

My Inbox has no "Outbox" part where you would see already processed task instances, i.e. in My Inbox itself, you never see completed workflow instances (as all contained task instances are either processed or implicitly canceled on completion of the workflow). If you want to integrate some "historic" information into an approval UI, you have the option of calling the REST APIs of workflow to retrieve the necessary data. Probably, you should wrap these REST APIs in an own service that applies an own authorization concept and allows to "elevate" end users to call REST APIs that require permissions that usually only privileged users (admins) have.

It depends on your actual goal that you want to achieve with this "historic information access", but perhaps the Process Visibility capability might give you the necessary monitoring and insight you want to achieve.

Regards,

Tobias

[VictorI · Accepted solution]

Thank you Tobias, your explanation was very clear.