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Feb 24, 2022 at 09:56 PM

Cancelling Return Order


Hi all,

I am trying to cancel a return order. I have deleted the return delivery associated with it and no credit has been issued. What are the steps that need to be done through VA02 to cancel the return order? I have gone to the 'Item detail' tab, put in the 'Reason for rejection' and saved but it still shows up on the V23 report, SD Documents Blocked for Billing, but the net value has changed to $0.00.

Thanks in advance for your help!