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Former Member

Can we embrace change?

Community King Mark Finnern, with his inimitable grace and style invites the SDN Community to welcome the new Business Process Expert Community in his blog entitled: <a href="/people/mark.finnern/blog/2006/05/13/embrace-change">Embrace Change</a>. As always, Mark challenges our thinking and shares some personal insights.

I happened upon another piece of unconventional and provocative thinking in the form of this Gartner Blog:http://fellows.blog.gartner.com/blog/index.php?blogid=13">Blog:>

"IT, by its very name, seeks to transform legitimate business activities - activities that require skill, grace, innuendo and even cunning - into digitally enhanced shadows of reality."

Now that's pretty provocative. Not only will we need to consider how best to embrace change, but I wonder how IT and buisness activities will co-exist and interact in our own SDN/BPX environment?

Thoughts?

Marilyn

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  • author's profile photo Former Member
    Former Member
    Posted on May 18, 2006 at 03:33 AM

    Marilyn,

    Whether we are in "IT" or a line of business unit we have no choice but to welcome change. Its this change both in the external and internal environments that generates opportunity (plus risk)to an organisation.

    Now on the topic of Change Management, to someone who has now spent nearly 10 years implementing SAP this means two things;

    1 The process we use to control and manage business expectations on the amount of SAP customisation we will do in order to meet non unique business process requirements

    2 The business implications of implementing or changing an SAP solution. Always seems to be the most challenging aspect of an SAP project!

    Its clear that from attending Saphire the rate of change is not decreasing, its only increasing. The challenge in an ESA enabled environment is how to balance both environemntal driven change requirements against internal business expectations using limited IT resources.

    By the way , congratualtions on the new community area, its about time!

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 03, 2006 at 11:39 AM

    I would like to finish the sentance...Can we embrace change WHEN WE DON'T SEE THE BENFIT?

    ASAP/Solution Manager Organisational Change Management library instructs CM consultants to survey the pain or gain factor perceived by impacted stakeholders on Personal, Organisational and Customer aspects.

    The formula is simple: If the pain is perceived as high, strong sponsorship must used if in actual fact there is little benefit for the information worker. If there is perceived to be more Gain than Pain, then one must be sure that the expectations are realistic to avoid dissapointment when they go for training and disrupt the training process with grievences because they were 'misled'.

    Anyway enough for this reply, I look forward to talking about REAL Change Management issues, angles and 'war stories'...like the one I am in now where the sponsor, the president has left the organisation and I am furiously building a groundswell demand for a project people are not that interested in - SEM Scorecards. Wish me luck!

    With Kindest Regards

    Paul WIlson

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