End point url for QM Interface

[former_member686160]

Hi ,

We are implementing SAP Contact Center and NICE Integration for QM.
We need your support to find the Endpoint URL for the below webservices,( i,e. where we can find the end point url for the below web service in the sap contact center ),

QMISubscribeSession
QMIQueryCallInfo ,
QMICallMonitoringStart
QMICallMonitoringStart Ex
QMICallMonitoringStop
QMICallMonitoringPause
QMICallMonitoringResum
QMIBCMRecordingStart
QMIBCMRecordingStop
QMIBCMRecordingPause
QMIBCMRecordingResume

Thanks
Ajay

[former_member686160]

HI Dawood,

We have installed QMS as seprate VU and I have gone through the QMI pdf, but I couldn't find how to create the end point url for the Function / actions which I need to provide to the NICE team. This is where I need your support.

Thanks for the quick response .

Regards

Ajay G

[former_member158363]

Hi Ajay,

you have to install the QMS (ideally as own VU) and configure the address and protocol there. SOAP calls and actions are described in the interface document ( https://help.sap.com/doc/aa9b43e091fe4b48a5a8e3dcbed2bc2e/7.0/en-US/QMI.pdf ).

BR,

Dawood

[former_member686160]

HI Dawood,

We have installed QMS as seprate VU and I have gone through the QMI pdf, but I couldn't find how to create the end point url for the Function / actions which I need to provide to the NICE team. This is where I need your support.

Thanks for the quick response .

Regards

Ajay G