Situation Handling in SAP S/4HANA Cloud

[Expert]

I am trying to create a situation type for Notifications, when sales orders are blocked due to ctredit check. I created a situation type, by copying the situation template FIN_DCD_APPROVAL.

Initially we had created and enabled a Team using the team type Documented Credit Decision (UKM_DCD).

Now while creating the situation type, we cannot find my created team type when trying to add team and responsibility to the situation type.

My question is. Am I missing something or is this a blog from SAP

[Expert · Accepted solution]

The recipients of a notification can be determined either through teams or responsibility rules. There’s no team category available for FIN_DCD_APPROVAL, which means that teams cannot be used in this use case. However, you can leverage the pre-delivered responsibility rule UKM_DCD_APPROVER (Determination Rule for Documented Credit Decision Approver) to define who should be informed about a DCD that needs to be processed. the credit decision approvers are configured in the Manage Credit Management Rules app.

[abinash_routray]

Please see if the note https://me.sap.com/notes/3349357 (if the system is having version below OP 2022 SPS3 as written in Managing Teams and Responsibilities for Credit Evaluation and Management) is helpful.

If the system is having version equal to or more than OP 2022 SPS3, please see if you should activate corresponding scope item of Credit Evaluation and Management.

In public cloud, ideally the customizing should be available if the scope item of Credit Evaluation and Management is activated.