Issue after Update to BO 4.3 Sp01 -> Analysis Office could not be open

[AEG]

Dear all

we have an issue when we click on a Tile of Analysis Office 2.8 Workbook it does not open the Excel instead we receive a Error Msg like this:

404 Missing Page

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The page you requested is not available on this web server for one of the following reasons:

• The address you typed may be inaccurate. For example, a character was missing. To correct this issue, double-check the address and make sure that it is spelled correctly.
• If you clicked on a link or button, the web application that generates this link may be experiencing a temporary problem. Close and restart your browser and try the link again at a later time.

After verifying that the error is not the result of a bad address or web application problem, perhaps the page you tried to access may no long exist or can not be generated. Report this problem to the webmaster or the administrator.

If you are the webmaster or the administrator of this web server, refer to the SAP Business Intelligence Suite Error Messages Explained Guide for more suggestions.

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If the problem still persists, please:

• Search the SAP BusinessObjects Knowledge Base Articles for similar cases.
• Contact with SAP BusinessObjects Customer Support.

We need a solution for that! Can anyone help?

Thanks a lot!

Kind regards

Adrian

[ayman_salem]

see KBA

3128529 - HTTP 404 error when clicking on Analysis Office Workbook in Fiori BI Launchpad

and

3073584 - Error on Document Link for Analysis Office Workbook