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Toolbar button in wrong place

Feb 21, 2017 at 03:18 PM

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Hi,

I will appreciate all the ideas you can give me about the issue.

The problem is that the toolbar buttons are in the wrong place and don´t work. I suppose that don´t work because the buttons are not in the right place.

The correct place for the buttons is below the account info instead above the account info.

Somebody have any idea about this problem

Thanks in advance,

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2 Answers

Corrine Guan
Mar 06, 2017 at 02:59 AM
1

1.Firstly, check if this problem is related to internet browsers. Which IE version is being used? How about other IE versions? And also, please check how about other browsers like google chrome, etc?

2. Does this happen to all your IC business roles? Or only happen to some of them while others work fine?

3. Then, we need to check if layout has ever been changed. Following SAP KBA is about how to configure the Layout of an IC business role. Maybe you can check the settings following this SAP KBA to see if something is not standard and has been changed:

2161942 - CRM IC: How to Configure the Layout of an IC business role

4. I have ever seen similar issue. It is because some JS error . So you can check if there is any JS error occurs when the page is loading. Please uncheck 'Disable Script debugging (Internet Exploerer)' in IE menu 'internet options'->'Advanced' and this will make JS error pop up.

5. In the IC page, click F12, developer tool will be opened. Please check if there is any error in 'Console' tab.

6. please check if SAP Note 2300618 can be implemented in your system. If yes, it should be implemented(and all its prerequisite notes).

Best Regards, Corrine

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Sravani Garapati
Mar 07, 2017 at 10:00 AM
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Hello,

As Corrine said, It looks like IE version problem.

Regards,Sravani.

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