Regarding alerts in SAP BW Process chains

[teja_divya]

Hello SAP BW Gurus

Could you please guide me how to achieve the below given two requirements in a single process?

1.When a Process chain is started (at the Start variant of the process chain ) and ended /finished (after last successful completion of the process step of the particular process chain ..Lets say after activate DSO is successful ) an email has to be sent to particular user group.

For this i have seen like need to right click on the process step and create message etc. Its straight forward i have understood this approach to achieve the above requirement.

2.When a process chain is failed at any process step (It could be Execute info package , DSO activation , DTP etc. ) an email notification has to be sent (It should clear mention this particular process step has been failed with technical name of the process step and description of the message )to the particular user group (Support team of the organization). In order to achieve this do we need to set the messages (right click on process step and create message and add recipient lists ) at each and every process step ? or do we have any other approach to follow

Note : I have already seen the relevant threads in SCN forum but ..i have some doubts regarding question no 2 .

My Point is i need to follow a certain procedure so that as shown above scenario 1 , 2 both will be covered

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Regards,

Teja

[teja_divya]

cincet.frdric2 debjit.singha a0286fd26e1645ac914b04a295fc5777 shyam.uthaman vijayeta.sharma Could you please guide me on this .

[teja_divya]

s.sriram abhishek_s32 Hi , could you please guide me on this .

[sdsunny372]

Hi Teja Divya,

Good evening.

Please refer below links.

For Basis to configure SAP SMTP service :- https://blogs.sap.com/2013/09/17/configuring-sap-smtp-service/

For SAP BW (for some step you will require Basis help). - https://answers.sap.com/questions/643897/how-to-set-up-email-alert-for-process-chains-statu.html

Best regards,

Sagarkumar Darji

[teja_divya]

Hey Thanks Sagar for the quick reply and sorry for my delayed response .

I have gone though the links provided by you ..I was able to resolve the one of the requirement stated above with the links you have provided .

1. Sending an email alert to the user when a process chain is failed (any of the process step of the process chain is failed ) .I have tried with the help of basis guy and this is worked fine .

What i did not resolve ?

2.Send an email notification to the user /user group when process chain is started / ended .

In the process of the achieving this i have followed the below process

1.Process chain edit mode

2.Right click on start variant and create message

3.Give variant

4.Giive the message to be displayed .Did it

5.Maintain recipient list -- Here i am getting the problem

I have tried giving one user email as recipient (type -- in prod system its available as email ..but due to unkonwn reasons i have not seen this type of recipient in QA system as shown below ..Hence i have choosen type as internet address.)

But after entering the recipient list..i have seen save option has been disabled .

Could you please let us know why this save option is disabled ? and How to resolve this .

Thanks,

Teja