Media not found exception in production some of the server-Hybris 5.5

[shankar1_c]

Hi Team,

In production, we have 10 hybris cron servers in that 3 of the server emails are failing

when i open HMC->communication template ->it shows-> Error: Media not found (requested media location: h07/h49/46154283188254.bin)

if I update the below impex other server got affecting with same error

UPDATE RendererTemplate;code[unique=true];templateScript[lang=$lang,translator=de.hybris.platform.commerceservices.impex.impl.FileLoaderValueTranslator]

;r_Email_Exchange_Order_Return_Body;$emailResource/email-exchangeOrderReturnEmailBody.vm

[mansurarisoy]

Make sure the media folder is pointing the same directory on all nodes. Check media.read.dir property on all nodes and verify that media directory of all nodes are exactly the same.

I assume you are using a shared folder to store media, so make sure the shared folder is mounted on all nodes. One way to understand this is to create a dummy folder from one of the nodes in shared folder and to check on other nodes whether the newly created folder can be shown or not.

Hope this helps