Manage My Users - hanging

[SS2107]

Morning all.

I am trying to create new users via PartnerEdge Launchpad / SAP For Me. After I enter the user's email address, it hangs for a long time, eventually returning to allow me to enter a Permission. However, when I hit Save, it hangs completely, never to return. Tried a couple of different browsers, and tried accessing the Manage My Users function via Launchpad and SAP For Me.

Note that I can edit an existing user (and add additional permissions / roles), just not able to create a new user.

I can see that there appears to be a known issue with delays in User Management, but this appears to date back to July 2021.

[SS2107]

Just noticed that I received this notification in the background...

Due to Internal Error Duplicate check cannot be performed now.Try Later.

[polo]

stevesmith2107 hi Steve. Can I please ask you to drop a mail to partner@sap.com with details above and your S user ID so the team can look into it .

thanks

Regards

Laurent Le Provost

SAP- Partner Services Lead

[SS2107]

Thank you Laurent. I emailed partner@sap.com earlier today with the details. The suggestion was to reach out to https://itsupport.sap.com/#Home-show however, when I try to logon to this, it appears that my S-user ID is not known in that system (it appears to be internal to SAP?). I've flagged this to partner@ and awaiting a response.

Apologies if I am asking the wrong questions, very new to the SAP community.

[SS2107 · Accepted solution]

This issue is now resolved. The advice was to clear my cache, login via S-user (rather than email), etc. While these may have helped isolate the issue, my instinct is that the issue was within the validate user procedure (given the error message re. internal error in duplicate check, and the fact that a colleague had the exact same issue using different browser, etc.). Anyway, resolved now - thanks for your support and advice.