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Dec 24, 2021 at 09:12 AM

Solution Manager CRM WEB UI - Cannot Add More Than 21 Text Log Entries

493 Views Last edit Dec 24, 2021 at 10:33 AM 2 rev

Update: Issue Resolved. Solution present in SAP NOTE 2821566

We are currently on SOLMAN 7.2 SPS 9.

While recently working on a ticket, I found out that Solution Manager doesn't save text log for more than 21 entries.

Here is a screen with 21 Text Log Entries.


After Clicking "Add Text" -> Description (Or Any Other Sub Field), Editable Text Box Appears


On Clicking the save button, text appears on screen, but when I reopen the ticket, it disappears.

Screenshot 3: After Clicking Save Button


Screenshot 4: On Reopening the ticket, Entry 22 Disappears


Entry 22 wasn't saved in the Database (I followed this SAP Blog Post to check Solman Text Entries in DB)


solman-error-1.png (19.5 kB)
solman-error-2.png (19.1 kB)
solman-error-3.png (20.8 kB)
solman-error-4.png (18.7 kB)