SAP Insurance FS-PM(msg.PMQ) to Error

[former_member762063]

I am getting the following error message on my SAP Insurance system.

I think it is an error that cannot connect to the msg.pmq server.

Please tell me the cause and how to fix it.

<TR-No>.

FS-PM New Business(/PM0/ABC_N)

<operation procedure

Policy->Contract->Compensation: Create

After "the check button is clicked"

<Error MSG>

No connection to product manager: Direct connect to vhcal01.fsic.sap.corp:51038 fail

[tsvetinka_gaydazhieva]

Dear Customer,

Could you provide us the full SAP CAL Solution name?

Thanks and best regards,

Tsvetinka

[former_member762063]

----------------------------------------------------------------------------------------------------------

Thank you for your answer.

<SAP Solution Name>

・cal.sap.com (VM)

　　License Status

　　SAP Cloud Appliance Library LicenseLicensed

・SAP System (SAP S/4HANA Solution for Financial Services (S4X) v6.3)

----------------------------------------------------------------------------------------------------------

We are working on SAP implementation proposal activities.

I will also expand on what other companies have investigated.

After checking with CAL Systems, it was determined that the Product Manager (TOMATOSJ) connection is hosted on an XSA computer and that the XSA system is currently down, so there is no access to check or restart the Product Manager connection.

[former_member382761]

Dear Customer,

The SSL certificate has expired on your system.

One of the ways to keep using your system is to use your organization SSL certificate signing capability to re-sign the SSL certificate.

The other way is to self-sign the certificate as described in this blog post -

https://blogs.sap.com/2021/06/04/resolve-annoying-self-signed-ssl-certificate-issue-on-abap-1909-dev....

Best regards,

Antonia

[former_member762063]

Thank you for your answer.

<SAP Solution Name>

・cal.sap.com (VM)

　　License Status

　　SAP Cloud Appliance Library LicenseLicensed

・SAP System (SAP S/4HANA Solution for Financial Services (S4X) v6.3)

----------------------------------------------------------------------------------------------------------

We are working on SAP implementation proposal activities.

I will also expand on what other companies have investigated.

After checking with CAL Systems, it was determined that the Product Manager (TOMATOSJ) connection is hosted on an XSA computer and that the XSA system is currently down, so there is no access to check or restart the Product Manager connection.