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Nov 30, 2021 at 05:00 PM

SAM Asset Manager - Push Notifications

756 Views Last edit Dec 02, 2021 at 01:55 PM 2 rev

Hi SAM experts!

We have followed the complete configuration guides for the activation of PUSH Notification from ERP to SAM.

When we test the push notifications from MOBILE SERVICES, using the "Send Notifications" option:

screenhunter-629-nov-30-1127.jpg

Messages are not received in the mobile device, and we can see in the Push statistics that the messages are being SENT, but not RECEIVED.

screenhunter-632-nov-30-1203.jpg

Any clue on what could be missing.

Attached some additional images on configuration done.

We are using a CUSTOM app.

0-firebase-cloud-messaging.jpg

0-firebase-general.jpg

1-mobile-services.jpg

2-mobile-services-push-notification.jpg

authorization-notification-user.jpg

google-services-json.jpg

sdk-configuration.jpg

trust-identity-provider.jpg