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Nov 24, 2021 at 06:23 AM

How to archive the end-customer in a Ticket and/or Opportunity to see the end-to-end relationship ?

619 Views Last edit Nov 24, 2021 at 06:24 AM 2 rev

Hi SAP Team,

Please share with us SAP best practice on following:

When we receive a Ticket in C4C from our Distributor, we want to create a 'link' (in this Ticket) to the end-customer.

We can go to Ticket´s Involved Parties tab and we can add the end-customer as Indirect Customer role.

But than, when we go to that Indirect Customer, we do not see this Ticket below him.

We want to know this because we can receive a new Ticket from another Distributor but for the same end-customer. We want to be able to go to the end-customer and below that Account we would like to see Ticket A was created via the Distributor A, Ticket B was created via the Distributor B. etc.

Thank you for your advice.

BR Pavla

SEP DevOps Support Specialist