SAP DM - Issue in refreshing by server side

[a_migliore]

Hello,

I am working in SAP DM (stack 1600) with an active directory user. It works properly except for server content refresh. If I refresh by client (command workbook), the refresh goes well, but if I refresh by server this error message arises:

In log (error trace) I found this:

2021-11-26 12:23:52.5166 [19] [ERROR] ==>

-------- Begin --------

ErrorID: 06cf54e9-cc48-495a-9a04-1334120b7e5d

Message: Request format is unrecognized.

Source: System.Web.Services

Stack trace: at System.Web.Services.Protocols.WebServiceHandlerFactory.CoreGetHandler(Type type, HttpContext context, HttpRequest request, HttpResponse response)

at System.Web.Services.Protocols.WebServiceHandlerFactory.GetHandler(HttpContext context, String verb, String url, String filePath)

at System.Web.Script.Services.ScriptHandlerFactory.GetHandler(HttpContext context, String requestType, String url, String pathTranslated)

at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

-------- End --------

The error message is very generic and I do not understand what does not work. This issue occurs for every chapters in this DM.

Regards,

Andrea Migliore

[a_migliore]

Hello Marc,

the error message is a bit different and more generic: "An error occurred during execution. See log file for details." then in log there are just the message I wrote before.

Andrea

[Marc_Kuipers]

a.migliore

Try turning on DEBUG logging

2292975 - How to turn on Debug Logging

In the debug log, check the entries around the time you run the refresh, you should see the beginning by this entry:

2021-11-26 12:14:23.4781 [7] [DEBUG] ==> ContentRefreshService.IsDynamized - Start

..Marc

[Marc_Kuipers]

Hi a.migliore

The error in the log you see, has nothing to do with the issue you face.

I assume you get the error "invalid user/pwd" when you run the refresh?

See: 2190755 - SAP Disclosure Management - Connection to the data source failed, invalid username or password

Most common issue is that the identity of the application pool user has insufficient access to the AD server

Marc

[former_member195154]

Hi Andrea,

Is this a new Installation?

Have you checked that the Server Datasource connection has the correct url and credentials?

Regards

Folu