on 11-19-2021 9:46 PM
Hello,
After upgrading our application from hybris 2011.4 to 2105.2. View Types in backoffice stopped working. We are able to search for reports and list view is visible , however when we click on specific row in listview, backoffice throws the following exception.
ERROR [hybrisHTTP26] [DefaultWidgetInstanceManager] Error during send output de.hybris.platform.servicelayer.exceptions.ModelTypeNotSupportedException: No converter registered for model class class de.hybris.platform.util.ViewResultItem at de.hybris.platform.servicelayer.internal.converter.impl.DefaultModelConverterRegistry.getModelConverterByModelType(DefaultModelConverterRegistry.java:181) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.converter.impl.DefaultModelConverterRegistry.getSourceTypeFromModel(DefaultModelConverterRegistry.java:670) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.converter.impl.DefaultModelConverterRegistry.getModelConverterByModel(DefaultModelConverterRegistry.java:650) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.model.impl.DefaultModelService.getModelConverterByModel(DefaultModelService.java:993) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.model.impl.DefaultModelService.isRemoved(DefaultModelService.java:490) ~[coreserver.jar:?] at
Complete stack trace attached : backoffice.txt
Steps to re produce this issue is as follows
Any ideas or help would be appreciated.
Kind Regards
Faisal
Two things to try before further investigation. Have you reset the Backoffice config in F4 Orchestrator mode? Have you cleared all orphaned types from HAC after your update running system?
I've seen errors like this in Backoffice when an item type referenced by that particular item (reports in your case) has been changed or removed between versions.
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