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Nov 16, 2021 at 06:37 PM

Crystal Reports Memory issue

122 Views Last edit Nov 22, 2021 at 10:13 PM 2 rev

We are running Crystal reports version 13.0.3500.0. Our web server is Windows server 2019. We started having problems lately when running reports. Crystal uses the export to PDF option

using memory stream after saving on temp disk. We have checked the temp location used by Crystal and it seems to create and destroy it's temp files used for processing normally.

on the client site sometimes no errors are returned and the user just waits for some type of response. On the server side when checking the worker processes we can see an increase in virtual bytes and a spike on memory while viewing performance with the Task manager. Does anyone has any ideas or suggestions on what maybe causing this or steps on how to correct it?

Thank you