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Fetching the employee records based on external ID in C4C

Hi Guru's,

We have integrated our C4C system to ECC systam via HCI.

Now when the employees are replicated from the ECC system to C4C, the internal and external ID's are different due to ID mapping.

We have a custom workcentre where we have used the employee field, when the user is entering the external ID and pressing on the action button the Employee query is returning null value as the query is having only internal ID as a parameter.

How can I pass the external ID to the query to fetch the correct record?


Nikhil Moghe

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1 Answer

  • Mar 09, 2018 at 12:57 PM

    Dear Nikhil,

    You can make use of Synchronous interface "Query Object Identifier Mapping In", where you can query ID mapping with external id, however along with the external id you need to pass External Business System Logical ID as well.

    This will fetch you local id of the object.


    Shivanand B H

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