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Nov 09, 2021 at 08:41 AM

Restrict to reopen any service ticket for short closed ticket through workflow rule in C4C

220 Views Last edit Nov 09, 2021 at 10:18 AM 2 rev

Dear Team,

we have status call short closed in service ticket. Now we don't want if customer reply to short closed ticket then same ticket get reopen instead of it . we need to create new ticket . Like as per standard behaviour we have this scenario for closed status ticket. Can we achieve this restriction through workflow rule.

Thanks and Regards,