Why can't I see the crystal reports 2011 installation video

I signed up to the community but youtube is requiring a google account signup to view the video. I have a google account but it is not linked to my work account. Therefore, my request to see the video is denied. How special is this video that I can't see it? I am having trouble with the installation of Crystal Reports 2011 because it says I need a full installation of 2011 in order to succeed in installing 2011. That doesn't even make sense. The error comes up "failed". The support person, Simon, said "we don't offer technical support via email" but linked me to this blog instead. So far, it is no help. Perhaps you could help. Any advise will be greatly appreciated.

Thank you

Roger