RI and ECF Configuration

[former_member510728]

Hi experts,

We are trying to configure the functionalities of RI and ECF in Web Site VU in order to integrate ECF to C4C to manage calls instead of CDT, but unfortunatelly the available material is not as clair as the one for older functionalities. My question is if there is any example of installation/configuration for there new functionalities apart from this:

https://help.sap.com/viewer/7150e8a25a584a7c93a92adfa63045f6/7.0/en-US/6c4f6657290ba57ae10000000a445...

I know for older versions there are several PDF guides with examples like "SAP Contact Center Introductory Training IA.pdf" or even some videos with examples for Integration and some other features.

Any additional material or information anyone could have, will be really appreciated.

Best regards everyone,

Francisco

[lloyd_goveia]

Hello Francisco,

Please refer to the SAP_CCtr_Advanced_Training_Configuration_Part_2_FP16.pdf document, specifically pages 113-117.

Tips

1. Assign different ports for ECF and RI
2. Install different certificates for ECF and RI
3. See Creating Certificate for Restful Interfaces
4. See Certificates for Embedded Communications Framework (ECF)

Important notes to consider:

• https://launchpad.support.sap.com/#/notes/3060212
• https://launchpad.support.sap.com/#/notes/2980806
  
• 3082940 - How to test Restful Interfaces for SAP Contact Center or Sinch Contact Center
• 2858446 - Restful Interface VU is not starting up

For future reference, please use the Contact Pro - Sinch Community portal to submit any questions related to SAP Contact Center or Sinch Contact Center.

Best regards,
Lloyd Goveia