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SAP Conversational AI: two custom entities with same values for organisational units

alicja_z
Explorer
0 Kudos

Hello,

I am working on a bot that should create a purchase requisition.

For this I need among other things the plant and the purchasing organization.

I have declared both entities as free entities.

When I start a chat with a sentence: "I want to create a purchase requisition for plant 1012, purchasing organization 1012" the entities #plant is recognized as 1012 and #purchasing organization as 1012.

If the information about the organizational units is missing, the bot should ask for these.

1st question: "For which plant do you want to order"?

1st user answer: "1012".

#plant = 1012

2nd question: "For which purchasing organization do you want to order"?

2nd user answer: "1012".

--> here the value 1012 is recognized as #plant, although the question refers to the purchasing organization.

Even if you set the entities as regex or restricted, this does not change the behavior of the bot.

Is there any solution for this?

The only option so far was to output the whole list of plants and purchasing organizations as a list, so that the user confirms the entity with his selection. But with a large number of units, I find this rather annoying.

I would be very grateful for an alternative solution.

Best regards,

Alicja

tsvetinka_gaydazhieva
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Alicja,

Which is the full name of used by you SAP CAL Solution?

Best regards,

Tsvetinka

Accepted Solutions (0)

Answers (1)

Answers (1)

alicja_z
Explorer
0 Kudos

Hello Tsvetinka,

I'm not sure I understood your question correctly. We're using SAP Conversational on a Cloud Foundry, SAP account is located in EU10.

Best regards

Alicja

tsvetinka_gaydazhieva
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Alicja,

Log on in https://cal.sap.com/ , then go to Instances tab, select your Instace and load Instance Details -> SOLUTION INFO section. (See the attached by me file as reference solution-name.png).

Best regards,

Tsvetinka