Ajax Framework page is not loading for some/few Old Users

[Former Member]

Hi,

For few users AJAX framework desktop (page) is not working fine (not loading) but when we copy the user having the issue and created a new user, for these newly created users it is working fine.

For all new users the Ajax Framework Page is working fine whereas for existing few users Ajax Framework page is not loading.

Observation/action taken so far:

1) We do not face/have this issue in Development Portal (i.e Development Portal AFP is working fine for all users), issue is only in Quality Portal.

2) We have clear the PCD, Navigation, UME cache and delete the browser history & cache but the issue still persists.

3) We have check the permissions, and Everyone Group is having read access.

4) We have restarted the Quality Portal but the issue is still persist.

5) We have checked the logs but could not find any logs related.

Thanks

Hussain

[Matt_Fraser]

Hello Hussain,

Your question has been outstanding for several months, and you have received four different reasonable answers. Is your question resolved? Did one of these answers resolve it for you? If so, please come back and mark the correct answer by "accepting" it. If the solution was something else, could you please add your own answer with that solution, and then accept that one? And, if it is resolved, close the question?

Thanks,
Matt

[former_member282077]

Hello Kiruthika,

In our case we had already completed note 2344695 so we created a ticket with SAP and they instructed us to implement note 2225655. After running the PCD Check tool mentioned in the note our problem was resolved.

Regards,

Geddie

[kiruthika_s]

Hi Hussain,

Check this below KBA helps you:

2344695 - Framework Page not loading on calling with url alias [VIDEO]

Check the master rule collection and reassign the desktop.

Regards

Kiruthika

[former_member282077]

Hello Hussain,

Have you found an answer to this issue? We have the same issue running 7.4 sp 11 with the latest components. Issue occurs regardless of which browser we use.

Regards,

Geddie

[former_member241902]

Hi Hussain,

If you facing this issue in all the browsers then you must update the latest patch for your version 7.4 SP11. Please update the latest patch for EP-RUNTIME component. Update all the dependent components as well. Most probably the issue will be resolved.

Regards,

Dharmendra Kumar

[nickrankin]

Hi Hussain,

If these users use Google Chrome 56 you will need to apply the latest patches for your EP-RUNTIME component and any dependencies. You must also apply the latest patches for the UISAPUI5JAVA component. This is very important, as this component has dependency too the EP-RUNTIME, which might not be very clear.

If the above has been applied, and issue remains is the Quality system going through any load balancer/reverse proxy?

Best regards,

Nick