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Oct 18, 2021 at 05:20 PM

Remote connectivity tool integration


Hi, we use crystal reports on software we install at our customer sites. we have some new requirements for remote access controlled by an application that audits many details of the user and connection. Our service team logs into customer sites remotely and writes crystal reports, edits them... reports that are on the customer system that they can run.

To get crystal reports to work nicely wtih our remote access too, we need some details around the following items. What type of crystal reports expert would know this type of detail? Does SAP provide consulting services that could help us integrate crystal reports? Any tips would be appreciated

  1. Installer packages
  2. Determining licensing requirements
  3. Runtime and/or command line parameters to launch the tool
  4. Establishing and testing use cases