Getting the error "The subdomain does not map to a valid identity zone" in trial account

[former_member791752]

Hello,

I was working fine with my trial account - "70a9356etrial.authentication.eu10.hana.ondemand.com" when all of a sudden it showed this error : The subdomain does not map to a valid identity zone" in trial account".

I extended trial subscription just 1 month ago.

Can you please help?

[mariusobert]

Is it possible that your account requires and extension?

[former_member226 · Accepted solution]

Hi,

This is a known problem with Trial Account. Your trial account suspends every 30 days(see Documentation) and can be extended only up to 365 days.

As you did the last Extention 1 month ago, hence you need to again log on to the BTP trial cockpit and extend the validity of the trial account. Then this error should be gone.

[former_member791752 · Accepted solution]

Hello,

It has been almost a year I have been using the trial account. Now it is again giving the same error : The subdomain does not map to a valid identity zone.

But when I try to extend it using BTP, it still gives the same error.

Can you please let me know if the trial account can be extended after 1 year?

Thanks

Samikshan

[LM0]

I get the same error when trying to follow this tutorial Getting Started with Multitenant Business Applications on SAP BTP | Hands-on Video Tutorials | SAP B... step "Persistence - Part 1, 2, and 3". The SM instance gets created (apparently successfully according to MTA deployer) but when trying to login using "smctl login -a https://service-manager.cfapps.eu10.hana.ondemand.com --param subdomain=347c15a2trial -u=I-number" I get an html response body with this error. Any ideas?

[former_member4885]

were you able to solve it?

[Katja_N]

When this happens in productive tenant check closely whether you have a typo in tenant URL. We had this issue once and it was hard to spot 😉

[LucaToldo]

I experienced that message when requesting an authorization token for a multitenant application when the zid parameter was not included in the request.

The zid parameter is described in

https://cap.cloud.sap/docs/guides/authorization

A quick fix is therefore including the tenantid to the request. This can be performed through the x-zid header.

Hope this helps.

[Katja_N]

How did you solve it?

[former_member10460]

Any luck on this issue?

[former_member791752]

Thank you. The issue is solved now. Thanks

[former_member308927]

Can you share the resolution steps ?

[former_member791752]

I extended the subscription just 1 month ago.

Also, the root link is not opening as well.